| Returns
and Refunds
Pleasured.co.uk wants you to be pleased with your purchase,
that's why we have a no fuss returns policy.
If
for any reason you are not completely happy you may exchange
unused and unopened products within 30 days for alternative
items or a refund.
For
reasons of hygiene please do not open items that you wish
to send back as we regret that we cannot exchange fault-free
items once the packaging has been opened.
Cancellations
You have the right to cancel your order within 7
days. No questions asked.
If
we have already dispatched your order, a full refund will
be given minus any shipping costs on the return of the goods.
If goods have been dispatched by courier and you fail to pick
the parcel up and it is returned to us and you then cancel
your order additional charges will be incurred by us from
our courier firm so these will be deducted from your refund.
If
you received free shipping then the actual shipping cost will
not be refunded on the return of the goods.
Defective
Items.
When an item is operated by batteries we recommend that you
check using a different set of batteries and check that they
are fitted correctly and positioned to connect with electrical
points before returning such items.
If the product is defective, please explain the fault in a
covering letter and return it in its original box with all
manuals and accessories for a full refund or replacement within
30 days.
If
you email us we can provide a free post return address.
Goods can be exchanged or refunded up to 30 days of any defect.
After 30 days an exchange will only be available.
All
returned products are tested and will be sent back to you
at your expense if they are found to be working.
Please
clean the items before returning.
Clothing
Health and Hygiene restricts what we can and cant
do in respect to returning intimate items of Lingerie.
What
we can say is that if you try any clothing on and its not
quite right or its not what you expected please return the
item in the condition you received it and we will refund or
exchange the item for you.
If an item is returned and found to have been overly handled
and not in the pristine condition we sent it in then health
and hygiene restricts us offering an exchange or refund and
the item will be returned to you at your expense.
Personal
items such as items with a crotch area cannot be exchanged
or refunded.
Time Scales
Any refunds or exchanges are dealt with on the day of their
return - Guaranteed
Returning an Item
No refunds or exchanges can be given until the goods
are returned.
We advise you to send goods using recorded delivery
as we cannot be held responsible for any loss of your parcel
on the way back to us
If you are returning an item because it is defective,
or because of a mistake on our part, please contact us and
we will provide you with a free post returns address.
If
exchanging then please use this address
Returns
- Idweb Ltd
11 Hunting Gate
Hitchin
Herts
SG4 0TJ
Questions
If you have any other queries, the quickest method of contacting
us is by emailing details of your query to sales@pleasured.co.uk
or phone us on 0845 100 3488. Please quote your order number
in any communication.
These Terms and Conditions do not affect your statutory rights.
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